rubyjili Privacy Policy

1. Introduction

rubyjili ("we," "us," or "our") is committed to protecting the privacy and personal data of all players who use the rubyjili platform. This Privacy Policy has been prepared in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and the implementing rules and regulations issued by the National Privacy Commission (NPC).

This policy describes the types of personal information we collect from players and visitors, the purposes for which we process that information, the parties with whom we may share it, and the measures we take to keep it secure. It also explains the rights available to you as a data subject under Philippine law and how you can exercise those rights.

rubyjili acts as the personal information controller for all data collected through the platform. If you have any questions about how we handle your personal data, please refer to the contact details in Section 13 of this policy.

2. Personal Data We Collect

rubyjili collects the following categories of personal data from players and platform visitors:

2.1 Identity Data

• Full legal name
• Date of birth
• Government-issued identification number (e.g., Philippine National ID, passport, driver's license)
• Nationality and country of residence

2.2 Contact Data

• Philippine mobile number
• Email address
• Residential address (province, city, barangay)

2.3 Financial Data

• GCash or PayMaya account number (where used for transactions)
• Bank account details (BPI, BDO, Metrobank, or other Philippine banks) where provided for withdrawals
• Transaction history, including deposit amounts, withdrawal amounts, and dates

2.4 Gaming Data

• Game history, wager amounts, and outcomes
• Bonus and promotion usage records
• Session duration and frequency of play
• Responsible gaming tool usage (deposit limits, self-exclusion requests)

2.5 Technical Data

• IP address and approximate geolocation
• Device type, operating system, and browser information
• Cookies and session identifiers
• Platform access logs and timestamps

2.6 Communications Data

• Records of customer support interactions (live chat transcripts, email correspondence)
• Feedback and survey responses submitted voluntarily

3. How We Collect Your Data

rubyjili collects personal data through the following means:

• Direct collection: Information you provide when registering an account, completing KYC verification, making a deposit or withdrawal, contacting customer support, or participating in promotions.
• Automated collection: Technical data collected automatically when you access the rubyjili platform, including through cookies, web beacons, and server logs.
• Third-party sources: Identity verification data from KYC service providers; fraud detection signals from payment processors; and, where applicable, information from regulatory authorities.

4. How We Use Your Personal Data

rubyjili processes your personal data for the following purposes:

• Account management: To create, maintain, and secure your rubyjili account.
• Identity verification: To verify your age (21+), identity, and eligibility to use the platform in compliance with Philippine law and PAGCOR requirements.
• Transaction processing: To process deposits, withdrawals, and bonus credits accurately and securely.
• Legal and regulatory compliance: To comply with anti-money laundering (AML) obligations, tax reporting requirements, and any other applicable Philippine laws and regulations.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, unauthorized account access, and other security threats.
• Customer support: To respond to your inquiries, resolve disputes, and provide assistance with your account.
• Platform improvement: To analyze usage patterns, improve game offerings, and enhance the overall player experience on rubyjili.
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates — subject to your communication preferences and applicable opt-out rights.
• Responsible gaming: To monitor gaming behavior and apply responsible gaming tools where appropriate, including deposit limits and self-exclusion measures.

5. Sharing Your Personal Data

rubyjili does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this policy:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, and other Philippine payment service providers, for the purpose of processing your transactions.
• KYC and identity verification providers: Third-party services engaged to verify your identity and age in compliance with regulatory requirements.
• Game technology providers: Software providers whose games are available on the rubyjili platform, to the extent necessary for game operation and fairness auditing.
• Regulatory and law enforcement authorities: PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), and other Philippine government authorities, where required by law or court order.
• Professional advisers: Legal counsel, auditors, and compliance consultants engaged by rubyjili, subject to strict confidentiality obligations.
• Group companies: Affiliated entities within the rubyjili corporate group, where necessary for internal administrative and compliance purposes.

All third parties with whom rubyjili shares personal data are required to handle that data in accordance with applicable Philippine data protection law and rubyjili's data processing standards.

6. Cookies & Tracking Technologies

rubyjili uses cookies and similar tracking technologies to operate the platform, remember your preferences, analyze usage patterns, and deliver relevant content. The following types of cookies may be placed on your device when you visit rubyjili:

• Strictly necessary cookies: Required for the platform to function. These include session authentication cookies and security tokens. They cannot be disabled.
• Functional cookies: Remember your language preferences, display settings, and login state to provide a more personalized experience.
• Analytics cookies: Collect anonymized data about how players navigate the platform, which pages are visited most frequently, and where errors occur. This data helps rubyjili improve the platform.
• Marketing cookies: Used to deliver promotional content relevant to your interests. These are only placed with your consent.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the rubyjili platform. Strictly necessary cookies cannot be disabled without impacting your ability to use the platform.

7. Data Retention

rubyjili retains your personal data for as long as your account remains active and for a period thereafter as required by applicable Philippine law and regulatory obligations. Specifically:

• Account and identity data is retained for a minimum of five (5) years following account closure, in compliance with AML record-keeping requirements.
• Transaction records are retained for a minimum of five (5) years from the date of each transaction.
• Customer support communications are retained for two (2) years from the date of the interaction.
• Marketing preference records are retained until you withdraw your consent or close your account.

Upon expiry of the applicable retention period, rubyjili will securely delete or anonymize your personal data in accordance with our data disposal procedures.

8. Data Security

rubyjili implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, and destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the rubyjili platform.
• Encrypted storage of sensitive data, including financial information and government ID details.
• Role-based access controls ensuring that only authorized personnel can access player data.
• Regular security audits, vulnerability assessments, and penetration testing.
• Multi-factor authentication requirements for internal system access.
• Incident response procedures for detecting, reporting, and managing data breaches in accordance with NPC notification requirements.

9. Your Data Rights

Under the Data Privacy Act of 2012 (Republic Act No. 10173), you have the following rights with respect to your personal data held by rubyjili:

• Right to be informed: You have the right to know what personal data rubyjili collects about you and how it is processed.
• Right of access: You may request a copy of the personal data rubyjili holds about you at any time.
• Right to rectification: If any of your personal data is inaccurate or incomplete, you have the right to request that it be corrected.
• Right to erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to rubyjili's legal retention obligations.
• Right to object: You have the right to object to the processing of your personal data for direct marketing purposes at any time.
• Right to data portability: You may request that rubyjili provide your personal data in a structured, commonly used, and machine-readable format.
• Right to lodge a complaint: If you believe that rubyjili has violated your data privacy rights, you have the right to file a complaint with the National Privacy Commission (NPC) of the Philippines.

To exercise any of these rights, please contact the rubyjili Data Protection Officer using the contact details provided in Section 13 of this policy. rubyjili will respond to all verified data subject requests within fifteen (15) business days.

10. Minors and Age Restriction

The rubyjili platform is strictly intended for persons who are 21 years of age or older. rubyjili does not knowingly collect personal data from individuals under the age of 21. If rubyjili becomes aware that personal data has been collected from a person under 21, that data will be deleted immediately and the associated account will be closed.

If you are a parent or guardian and believe that a minor has registered on the rubyjili platform, please contact our support team immediately so that we can take appropriate action.

11. Third-Party Services and Links

The rubyjili platform may reference or integrate with third-party services, including payment gateways and game software providers. These third parties operate under their own privacy policies, and rubyjili is not responsible for their data practices. rubyjili recommends that you review the privacy policies of any third-party services you interact with in connection with your use of the platform.

rubyjili does not include links to external websites for general browsing purposes. Any third-party integrations on the platform are strictly limited to those necessary for payment processing, identity verification, and game delivery.

12. Changes to This Privacy Policy

rubyjili reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. Material changes will be communicated to registered players via the email address or mobile number associated with their account, or by prominent notice on the rubyjili platform.

The revised Privacy Policy will take effect on the date specified in the notice. Your continued use of the rubyjili platform after that date constitutes your acceptance of the updated policy. We encourage you to review this page periodically to stay informed about how rubyjili protects your personal data.

13. Contact Our Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by rubyjili, please contact our Data Protection Officer (DPO):

You also have the right to lodge a complaint directly with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated.